Lost opportunities are hurting your new patient numbers, but implementing the right technologies can help you get more of these patients on the chair.
I attended dental school in the early 90’s, a time when there was a wave of growth and change within dentistry. Of course, I had no real awareness of it at the time. I was focused on graduating. I was busy drinking from the fire hose of general dentistry, which, at that time, was still teaching us to place amalgams.
Most practices have a love-hate relationship with Google reviews. We love them because they bring us a steady stream of new patients, and we hate them because it’s next to impossible to get our team to remember to ask patients to submit reviews. Once our best patients leave, their mindset shifts to the million other things they need to do, and reviews never get written.
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