Growing with Heart: How Dr. JP Bastien Builds a Thriving Dental Practice

By Dr. Reza Ardalan

In this episode of the Dental Slang Podcast, Dr. JP Bastien shares how he grew his practice from early-stage ownership into a thriving multi-doctor model by leading with empathy, recruiting intentionally and embracing technology without losing sight of core values. He reflects on the realities of hiring, leadership development, operational efficiency and the role of AI in modern dentistry, offering practical insights for dentists navigating growth while protecting culture and quality of care.

Expanding a dental practice comes with unique challenges, from recruiting talented clinicians to managing team dynamics and integrating technology effectively. Dr. JP Bastien, who now runs a thriving multi-doctor practice, shares insights from his journey growing his team, refining leadership skills, and leveraging AI to improve patient care.

Inside the Episode

In this episode, Dr. Bastien shares a candid look at what it really takes to build—and sustain—a thriving dental practice through thoughtful recruiting and strong team culture. From mentoring associates who went on to become owners themselves to strategically expanding his practice with the right clinical and cultural fit, he explains why alignment in values, ethics, and quality matters more than any résumé.

The conversation dives into leadership and empathy, especially in today’s challenging hiring climate. Dr. Bastien discusses how cross-training, supporting team members’ growth (even when that means letting them go), and leading by example have helped him create a collaborative, resilient practice environment where people genuinely want to stay.

We also explore the business side of dentistry—embracing AI and technology to improve efficiency, enhance patient education, and reduce operational costs. From smarter diagnostics to streamlined purchasing systems, Dr. Bastien breaks down how small, intentional decisions compound into a more predictable, profitable, and sustainable practice.

Key Takeaways:

• Recruitment and culture: Learn how to attract and retain clinicians who fit your practice values and complement your team.

• Leadership development: Discover how to strengthen leadership skills that aren’t taught in dental school, from delegation to business management.

• Empathetic team management: Understand how putting yourself in your team’s shoes can improve morale, retention, and collaboration.

• Technology integration: See how AI and digital tools can enhance diagnostics, patient education, and operational efficiency without replacing clinical judgment.

• Operational efficiency: Get practical tips for streamlining workflows and controlling costs while reinvesting in team and patient experience.

• Sustainable growth: Learn how aligning growth with core values leads to long-term professional satisfaction and a thriving practice.

Throughout the episode, Dr. Bastien emphasizes making every decision through the lens of integrity, compassion and long-term impact. From supporting departing staff to integrating new technology thoughtfully, staying true to his values has helped him grow a multi-doctor practice that thrives both financially and culturally.

This episode is a must-listen for dentists looking to grow their practice without compromising culture, quality, or personal balance. Listen to the full episode.