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Responding to Insurance Refund Demands After Patient Complaints
Insurance refund demand after a patient complaint? Don’t rush to pay. These requests are often based on misunderstanding, not clinical error, and can usually be challenged with the right documentation and strategy.
Dr. Travis Campbell
3 min read
Learning to See What Matters with Dr. Katya Archambault
Every radiograph tells a story, some of trauma, some of healing, and sometimes life-altering diagnoses. Dr. Katya Archambault doesn’t just interpret images, she teaches dentists how to see what they’re missing. In a field where early detection can change lives, Dr. Archambault is reshaping how radiology is taught by empowering dentists to walk into their practices knowing they won’t miss crucial signs.
The New Dentist
6 min read
Central Incisor vs. Hardwood Floor
What happens when a 15-year-old’s central incisor slams into a hardwood gym floor during a basketball game? This case walks you through the initial emergency care, unexpected complications and the strategic endodontic decisions that followed.
From pulp caps and CBCT confirmation to necrosis, oblique fractures and biologic width violations, this case highlights the multidisciplinary management of a complex injury, guided by thoughtful planning and collaboration.
Dr. William Nudera
3 min read
P.A.I.N.: A Framework For Understanding Patients Amid Economic Pressures
Many patients are postponing care not because they don’t need it—but because they can’t justify it. P.A.I.N.—short for Patient Activity Income Narrative—is a strategic framework developed by Bottom Line Business Planning that helps dental practices interpret patient behavior through the lens of financial pressure.
The New Dentist
3 min read
From Prep to Perfection: A Collaborative Approach to Veneer Restorations
Achieving exceptional outcomes with veneer restorations requires precision, collaboration, and a deep understanding of how preparation design shapes the final result. Preserving enamel while creating an ideal form for your ceramist is a top priority. For lab technicians, that same prep design serves as the foundation for both esthetic and functional success—ensuring the veneers blend seamlessly with natural dentition while delivering the perfect balance of shade, translucency
The Aurum Group
3 min read
Silent Nights: Exploring the Benefits of Mouth Taping
Breathe Better, Sleep Deeper: Two simple techniques that can make a big difference. As healthcare providers, we are continuously seeking...
Dr. Audrey Yoon
6 min read
Understanding & Influencing Your Numbers
If you’re a business owner, you likely understand your numbers well enough to follow your accountant's explanations, but the real...
Andy McDougall
6 min read
Choosing the Right Ceramic Material
Selecting the right restorative material is critical to the success of your case, as it impacts both the functionality and esthetics of...
The Aurum Group
4 min read
TMJ Disorder Management with Modjaw
This course introduces the fundamentals of diagnosing and treating TMJ disorders by incorporating dynamic 4D live occlusion and jaw...
The New Dentist
3 min read
Laser and Peri-Implantitis: Why, When and How?
I've used lasers for more than seven years on over 400 implants with peri-implantitis. Through these experiences, I developed treatments...
Dr. Amandine Para
7 min read
Root Canal Treatment: Radix Entomolaris
Dr. Nudera discusses non-surgical root canal treatment on a tooth with a classic entomolaris root configuration. This case involved tooth...
Dr. William Nudera
1 min read
Five Blood Markers Every Dentist Should Read Before Treatment Planning
Most of your patients had blood work done in the past year. Their doctor ordered it, a phlebotomist drew it, and a printout came back with a few green ticks and a polite note that everything looked “within range.”
Dr. Hugh Coyne
6 days ago6 min read
Better Cosmetic Restorative Results, Same Appointment Time, with Dr. Susan McMahon
Ask a room of general dentists which procedure they least enjoy, and a lot of hands go up for the anterior class four. It looks flat when you finish. You catch the fracture line the second the patient stands up. Dr. Susan McMahon, an AACD-accredited cosmetic dentist in Pittsburgh, thinks that dread is a training problem, not a talent problem.
Dr. Reza Ardalan
Jul 155 min read
Mouth Ulcers in General Practice: Assessment, Triggers, and Red Flags
Mouth ulcers are one of the most common oral complaints you’ll see, and also one of the most underestimated. For most patients they are short-lived, painful, and benign. For general dentists they sit at a crossroads between reassurance, prevention, and early detection of systemic disease.
Dr. Lucy Hooper
Jul 85 min read
Why Your Composite Looks Like Plastic
The reason most polished restorations read as artificial isn’t the material. It’s that we polish the surface anatomy away. A five-minute finishing protocol puts it back, and changes outcomes overnight.
Dr. Susan McMahon
Jul 15 min read
How to Build a Multi-Practice Group Without a Bank Loan or Private Equity
Most dentists who want to scale assume they have two options: take on a bank loan, or sell a stake to a dental service organization. Those are the two roads dental media tells you exist. Build a group fast on borrowed money, or build it slower with someone else’s money and a three-to-seven-year clock ticking in the background.
Dr. Mark Skimming
Jun 246 min read
People, Not Pixels. A Human-Centered Approach to AI in Dentistry.
Dentistry is in the middle of a significant technological shift. AI now promises to improve diagnostic accuracy, simplify workflows, and even predict treatment outcomes. The question I keep coming back to is this. How do we use these tools well without losing sight of the part of dentistry that actually matters? The human connection between clinician and patient.
Dr. Elaine Halley
Jun 226 min read
The AI-Integrated Practice: Elevating Diagnosis Across Every Specialty
Artificial intelligence is actively reshaping how clinicians diagnose, plan treatment, and communicate with patients. From periodontics to implant surgery to orthodontics, AI-integrated workflows are enabling more precise, efficient, and patient-centered care across virtually every specialty.
The New Dentist
Jun 192 min read
Inflammation, Lipids, and GLP-1s with Dr. Hugh Coyne
What I learned from Dr. Coyne about the core blood panel worth running chairside, the cardiac markers most physicians never check, and why the patient in my chair is often the first clinician-seen sign of silent systemic disease.
Dr. Reza Ardalan
Jun 195 min read
Six Areas Where Dental Practices Leave Hygiene Performance on the Table
Improving your hygiene department isn't a single problem with a single fix. It's a systems challenge — one that spans clinical care, periodontal diagnosis, scheduling, team communication, morning planning, and financial infrastructure. Most practices have addressed some of these areas. Very few have addressed all of them at once, with the whole team aligned.
The New Dentist
Jun 166 min read
Why Comprehensive Cases Go Wrong Before They Begin
Smile design asks something different of us than the single-tooth dentistry most of us grew up with. Without a system to analyze and diagnose properly, the results are unpredictable. You do your best work and it still is not quite what you intended, or it looks good for a while and then something happens. That unpredictability is exhausting, and for the patient it ends in disappointment. I think it is one of the biggest hidden drivers of stress in our work.
Dr. Elaine Halley
Jun 94 min read
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