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Responding to Insurance Refund Demands After Patient Complaints
Insurance refund demand after a patient complaint? Don’t rush to pay. These requests are often based on misunderstanding, not clinical error, and can usually be challenged with the right documentation and strategy.

Dr. Travis Campbell
3 min read


Learning to See What Matters with Dr. Katya Archambault
Every radiograph tells a story, some of trauma, some of healing, and sometimes life-altering diagnoses. Dr. Katya Archambault doesn’t just interpret images, she teaches dentists how to see what they’re missing. In a field where early detection can change lives, Dr. Archambault is reshaping how radiology is taught by empowering dentists to walk into their practices knowing they won’t miss crucial signs.

The New Dentist
6 min read


Central Incisor vs. Hardwood Floor
What happens when a 15-year-old’s central incisor slams into a hardwood gym floor during a basketball game? This case walks you through the initial emergency care, unexpected complications and the strategic endodontic decisions that followed.
From pulp caps and CBCT confirmation to necrosis, oblique fractures and biologic width violations, this case highlights the multidisciplinary management of a complex injury, guided by thoughtful planning and collaboration.

Dr. William Nudera
3 min read


P.A.I.N.: A Framework For Understanding Patients Amid Economic Pressures
Many patients are postponing care not because they don’t need it—but because they can’t justify it. P.A.I.N.—short for Patient Activity Income Narrative—is a strategic framework developed by Bottom Line Business Planning that helps dental practices interpret patient behavior through the lens of financial pressure.

The New Dentist
3 min read


From the Mountains of Laos to a Dental Practice in Georgia
My journey to dentistry began on the other side of the world, among the mountains of northern Laos. To truly understand how I ended up here—serving patients and practicing dentistry in Georgia—we must travel back through time, culture, war, and resilience....

Dr. Shue Her
4 min read


Live Case Discussion with Dr. Amanda Seay: Tuesday, October 7th at 8PM EST
What happens when an implant is placed in a less-than-ideal position, making achieving perfect esthetics nearly impossible? In this case, the first try-in showed promising tissue esthetics, but the ceramics appeared gray

The New Dentist
2 min read


From Prep to Perfection: A Collaborative Approach to Veneer Restorations
Achieving exceptional outcomes with veneer restorations requires precision, collaboration, and a deep understanding of how preparation design shapes the final result. Preserving enamel while creating an ideal form for your ceramist is a top priority. For lab technicians, that same prep design serves as the foundation for both esthetic and functional success—ensuring the veneers blend seamlessly with natural dentition while delivering the perfect balance of shade, translucency

The Aurum Group
3 min read


Advanced Implementation in Dental Sleep Medicine
Sessions Held Monthly: This course is designed for practitioners seeking to deepen their expertise in dental sleep medicine through real-world case applications, surgical demonstrations and advanced virtual planning.

The New Dentist
2 min read


Silent Nights: Exploring the Benefits of Mouth Taping
Breathe Better, Sleep Deeper: Two simple techniques that can make a big difference. As healthcare providers, we are continuously seeking...

Dr. Audrey Yoon
6 min read


Mastering Pediatric Dental Sleep Medicine
Uncover the early signs and symptoms of pediatric sleep-disordered breathing, and familiarize yourself with this specialty's diagnostic...

The New Dentist
3 min read


Don't Get Tripped Up: Are You Using the Correct Fee Schedule?
Insurance can be complex and highly detailed on a good day, and therefore easy to get tripped up even for the most experienced dental...

Dr. Travis Campbell
5 min read


Understanding & Influencing Your Numbers
If you’re a business owner, you likely understand your numbers well enough to follow your accountant's explanations, but the real...

Andy McDougall
6 min read


Choosing the Right Ceramic Material
Selecting the right restorative material is critical to the success of your case, as it impacts both the functionality and esthetics of...

The Aurum Group
4 min read


Redefining Wellness Dentistry with Dr. Katie To
Dr. Katie To is a trailblazer in cosmetic and wellness dentistry, known for her commitment to continuing education and her dedication...

Dr. Reza Ardalan
2 min read


What I Wish I Had Learned in Dental School
As a young dentist, I quickly realized dental school didn’t prepare me for the business side of practice. We spend four-plus years in...

Dr. Talar Kiladjian
5 min read


Live Case Discussion with Dr. Amanda Seay: Monday, November 3rd at 8PM EST
This patient presented with an implant crown showing discolored ceramics and uneven tissue heights. See how she achieved ideal tissue emergence profiles — overcoming several challenges — without additional soft tissue or bone surgery.

The New Dentist
2 min read


TMJ Disorder Management with Modjaw
This course introduces the fundamentals of diagnosing and treating TMJ disorders by incorporating dynamic 4D live occlusion and jaw...

The New Dentist
3 min read


Laser and Peri-Implantitis: Why, When and How?
I've used lasers for more than seven years on over 400 implants with peri-implantitis. Through these experiences, I developed treatments...

Dr. Amandine Para
7 min read


Med Talent: Building Careers, Not Just Filling Roles
How do major players in the dental and medical fields ensure they are attracting top talent that aligns with their goals and drives success?

The New Dentist
4 min read
Root Canal Treatment: Radix Entomolaris
Dr. Nudera discusses non-surgical root canal treatment on a tooth with a classic entomolaris root configuration. This case involved tooth...

Dr. William Nudera
1 min read


Growing with Heart: How Dr. JP Bastien Builds a Thriving Dental Practice
In this episode, Dr. JP Bastien shares how he grew his practice from early-stage ownership into a thriving multi-doctor model by leading with empathy, recruiting intentionally and embracing technology without losing sight of core values. He reflects on the realities of hiring, leadership development, operational efficiency and the role of AI in modern dentistry, offering practical insights for dentists navigating growth while protecting culture and quality of care.

Dr. Reza Ardalan
Jan 192 min read


Turning a Personal Journey Into a Dental Community
Before I can talk about building a community, you need to know a little about me, because my history is what made it possible. I’m Dr. Ashley Joves, a first-generation Filipino-American and an only child, born just outside Columbus, Ohio. Growing up, I often felt out of place, there weren’t many people who looked like me, and being an only child, I created my own worlds, telling stories and imagining siblings just to keep myself company.

Dr. Ashley Joves
Jan 144 min read


How to Decide Between Prep Date and Seat Date for Claims Submission
This question has circulated around offices for decades: Do we submit crowns and other multi-visit procedures upon starting or at completion?
The answer is not a simple yes or no. As with most things in life, it’s not that easy, and anyone giving you a straight answer is missing part of the story. So, let’s review the facts and the complete situation so you can decide what to do within your own office:

Dr. Travis Campbell
Dec 22, 20254 min read


Inside the Mind of Dr. Pete McClellan: Leadership, Discipline and the Future of Relationship-Based Dentistry
Get an inside look at how Dr. Pete McClellan built a thriving multi-location practice without losing sight of relationships, communication and clinical clarity. In this episode, he shares the systems, lessons and leadership principles that helped him scale sustainably, support mid-career dentists, and create practices where doctors can thrive without burning out.

Dr. Reza Ardalan
Dec 4, 20252 min read


The Science of Agentic AI: From Language to Action
In recent years, “AI in healthcare” has referred to tools that support radiographic diagnosis. Years earlier it referred to scripted chatbots pretending to hold a conversation. None of it fixed the communication gap that actually matters.
But now we’re seeing something new: Agentic AI. This refers to systems that understand language and use it to autonomously perform actions.

Dr. Nate Jeal
Nov 18, 20253 min read


Exploring Innovation and Collaboration in Dentistry: A Conversation with Dr. John Bruce
Dr. John Bruce joins host Dr. Reza Ardalan to discuss innovative approaches to dental care, interdisciplinary collaboration, and the importance of mentorship in professional growth. From expanding clinical tools to personal stories that reveal his unique journey, this episode offers both practical insights and engaging anecdotes for dental professionals.

Dr. Reza Ardalan
Nov 18, 20252 min read


The Workforce Has Changed. Has Your Dental Practice Kept Up?
When my 25-year-old niece told me salary wasn’t her top concern in a job search, I realized just how much the workforce has evolved. Purpose now matters as much as pay — and in dentistry, that’s changing everything.

Jenine Toback
Nov 10, 20254 min read


From Coma to Comeback: Dr. Marq Sams’ Journey of Resilience and Grit
From a life-changing accident to building one of the top peri-implant practices, Dr. Marq Sams shares the lessons in resilience and leadership every dentist can apply.

Dr. Reza Ardalan
Oct 28, 20252 min read


When Protocols Prevail: A 13-Year Follow-Up on an Iatrogenic Perforation Case
Every now and then, a case comes along that reminds us why adherence to clinical protocol and sound judgment are indispensable in endodontics. This case, one of the most fascinating I’ve encountered, follows a patient 13 years after treatment and demonstrates how proper diagnosis and retreatment can turn a compromised situation into a long-term success story.

Dr. William Nudera
Oct 27, 20252 min read


Systematic Endodontics Live: Techniques, Strategies & Case Solutions
Join Dr. William Nudera for a live webinar where he expands on the concepts from his Systematic Endodontics online course. This interactive session will go beyond the fundamentals, offering a closer look at key techniques and practical strategies that make endodontic treatment more predictable

The New Dentist
Oct 22, 20251 min read
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