Responding to Insurance Refund Demands After Patient Complaints
A second opinion found residual calculus, and now the insurer wants its money back. Dr. Travis Campbell on why paying it is usually the wrong first move.
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The 20/80 Rule: What Most Dentists Get Wrong About Patient Experience
Most dentists pour their entire training budget into getting better at the dentistry. I did the same thing for the first three years of my career.
How Does Insurance Affect Your Marketing Success?
Dr. Travis Campbell ran campaigns that returned almost nothing, and went looking for why. The answer had very little to do with the campaigns themselves.
How to Handle an Appeal in 3 Steps
Procedure is inclusive of another usually means something else entirely. Dr. Travis Campbell on reading what the EOB is actually telling you, then answering it.
Why Do We Deal with Dental Insurance?
Response times, misinformation, denials, disallows, audits. Dr. Travis Campbell starts from the complaint list and asks why any practice puts up with it.