
The 20/80 Rule: What Most Dentists Get Wrong About Patient Experience
Most dentists pour their entire training budget into getting better at the dentistry. I did the same thing for the first three years of my career.
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Most dentists pour their entire training budget into getting better at the dentistry. I did the same thing for the first three years of my career.

Most dentists pour their entire training budget into getting better at the dentistry. I did the same thing for the first three years of my career.
The scaler comes up before anyone has established what needs treating. Six systems that decide whether a hygiene department performs, and they interlock.

Most owners feel disconnected from their own financial reality. Wyatt Ferber on the systems to put in during Q1, and what a P & L will never show you.
Handed out often enough without a framework, a reward quietly becomes an entitlement, and the practice ends up carrying the cost of both.
Wages rise, reimbursements do not, and the hygiene department absorbs the difference. Dr. Travis Campbell on ten steps that change the arithmetic.
What does each treatment actually cost you to perform? Bottom Line Business Planning on mapping how money moves before deciding where to push on it.
When people feel uncertain about their income, the cleaning is among the first things to go. A model for telling that apart from an ordinary slow month.
You can follow your accountant well enough. Andy McDougall on the harder job, which is changing the numbers rather than reading them after the fact.
Salary deferrals cost the US government around eighty billion a year. Dr. Ratna Indah works through what a share of that looks like for you and your front desk.
Bonus programs are everywhere, so they must work. Dr. Travis Campbell on why so many dentists report theirs did not, and the math that decides it up front.
Regulation, litigation, patient demands. Dr. Joe McEnhill on the defensive habit that follows, and the father who never had the option to refer out.