Patient Communication and Conversion Strategies
A one-star review arrived days after opening, from someone who had never visited. Drs. Nate Jeal and BT Nguyen on what that taught them about the right patients.
Business
Business · Latest
The 20/80 Rule: What Most Dentists Get Wrong About Patient Experience
Most dentists pour their entire training budget into getting better at the dentistry. I did the same thing for the first three years of my career.
What Movie Tickets Can Teach Us About Better Decision-Making
The film was clearly a flop thirty minutes in, and Jasmin Attia stayed anyway. She had already paid. Three biases that run your practice as well as your evening.
The Science of Agentic AI: From Language to Action
The breakdown is almost never in the operatory. A missed call, a slow reply, a follow-up nobody made. Dr. Nate Jeal on closing the gap between intent and action.
The Workforce Has Changed. Has Your Dental Practice Kept Up?
Jenine Toback assumed her niece would lead with salary. She led with hybrid options, mental health days and whether the mission matched her values.
Owners vs. Associate: Both Are Often Wrong
One job each, and both sides are usually failing at theirs. Dr. Travis Campbell on why the argument about lab fees is never about lab fees.
Why Do Some People Have to Be Difficult?
Dr. Travis Campbell's son wants the orange peeled and the cheese melted. His daughter wants everything separate. He noticed he complains about only one of them.
Mind Your Mouth: How Words Shape Patient Trust and Treatment Success
The patient is buying the result, not the treatment. Dr. Joe McEnhill on jargon, rapport, and writing down what Roger said about the cup final.
Focusing on Mom: How to Comfort Fearful Parents
Dr. Reza, I think you need to talk to mom. Words no pediatric dentist wants to hear, for a situation dental school never covers.